--- title: Customer First Service Worth Celebrating description: Explore how 90 Degree Benefits embodies a Customer First philosophy, enhancing service quality and client satisfaction everywhere. image: https://blog.90degreebenefits.com/hubfs/October2-CustomerService.jpg --- [![Company Logo](https://90degreebenefits.com/wp-content/uploads/2025/01/logo-90db.svg)](https://90degreebenefits.com/) - [News 90](https://blog.90degreebenefits.com/#news-90) - [Administrator](https://blog.90degreebenefits.com/#admin) - ![](https://blog.90degreebenefits.com/hs-fs/hubfs/October2-CustomerService.jpg?width=700&height=434&name=October2-CustomerService.jpg) # Customer First Service Worth Celebrating Health benefits can be complicated. When a member has a question, an employer needs guidance or a broker is working to resolve an issue, the quality of the response matters. At 90 Degree Benefits, being “Customer First” means treating every interaction as an opportunity to listen, help and advocate. Although our customer service representatives are often the first point of contact, exceptional service is a companywide responsibility. As a Customer-First company, every employee plays a role in improving the customer experience. ## A 4.4-Star Service Experience Across our 90 Degree Benefits service centers around the county, our customer service survey results are averaging approximately **4.4 out of 5 stars**. These results are encouraging, but the individual stories behind that score provide an even clearer picture of what Customer First looks like at 90 Degree Benefits. In one region, a customer needed help understanding the many moving parts of a self-funded health plan. The service team explained the process, answered questions and offered ideas that could potentially reduce costs while supporting compliance. The customer responded: ***“Boy, I don't know what I would do without y'all. I have no idea about this self funding stuff and I am just so grateful to you for explaining it to us all and helping us to understand all the pieces.”*** In another instance, a Client Services Coordinator helped a member overcome a claims and provider-filing issue that was affecting access to needed medication. They helped the member submit claims for reimbursement and continued working with the provider until the claims were filed correctly. Our teams also demonstrate Customer First service by giving brokers and employers the information they need. When a broker asked about a claim, one representative investigated the full claims history, assembled supporting details and provided screenshots rather than simply answering the original question. ## **Customer First Advocacy That Produces Results** Exceptional service also means looking for solutions that protect the health plan and the people it covers. Our Houston team reported a **60% success rate on Independent Dispute Resolution (IDR) claims for the year**, helping secure meaningful savings for multiple client groups. Connecticut teams used pharmacy management programs and rate negotiations to support client retention and manage costs. In Florida, concierge service teams reported an average call wait time of under 30 seconds on average. ## Customers Notice the 90 Degree Benefits Difference These quotes from our customers say it all: “Thank you all for putting in the time and effort. It meant a lot to us knowing that we have a partnership with you all where you will go above and beyond for our clients! The extra effort was definitely noticed and greatly appreciated.” “Your hard work, attention to detail, and willingness to tackle these challenges have made a significant difference. We sincerely appreciate your contributions, professionalism, and dedication.” “Clearly you are a rockstar and I just wanted to let you know how much I appreciate all the work you’ve done!” “Thank you all for putting in the time and effort. It meant a lot to us knowing that we have a partnership with you all where you will go above and beyond for our clients! The extra effort was definitely noticed and greatly appreciated.” “So great! I love these people!” “This type of claim management is one of the many reasons you guys are my favorite! Great work!” “Thank you for all your efforts on resolving this situation. We are very grateful to have you in our corner.” “You guys do a wonderful job for us. We are very appreciative.” **Customer First: The 90 Degree Benefits Difference** - For brokers, Customer First service can mean stronger client relationships, clearer answers and help resolving complex issues. - For employers, it can mean having a partner that supports the HR team and advocates for the plan. - For members, it means having someone ready to listen and help make the healthcare system easier to navigate. ## **More Than a Customer Service Department** During Customer Service Month, we proudly celebrate the representatives who serve our customers every day. We also recognize the claims professionals, account teams, clinical experts, cost-containment specialists and support employees working behind the scenes. --- [← Stop-Loss Costs Are Climbing](https://blog.90degreebenefits.com/stop-loss-costs-are-climbing) [![90 Degree Benefits - A Turn for the Better](https://90degreebenefits.com/wp-content/uploads/2025/01/logo-90db.svg)](https://blog.90degreebenefits.com/) - [(833).RGT.TURN](tel:+18337488876) | [(833) 748.8876](tel:+18337488876) - [Contact Us](https://90degreebenefits.com/contact/) - [Legal](https://90degreebenefits.com/legal/) - [Privacy Statement](https://90degreebenefits.com/legal/#privacy-statement) - [Careers](https://90degreebenefits.com/careers/) - [Connect on LinkedIn](https://www.linkedin.com/company/90-degree-benefits)[Connect on YouTube](https://www.youtube.com/@90DegreeBenefits) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "90 Degree Benefits", "url" : "https://blog.90degreebenefits.com/author/90-degree-benefits" }, "dateModified" : "2026-10-28T09:00:00.551Z", "datePublished" : "2026-10-28T09:00:00.000Z", "headline" : "Customer First Service Worth Celebrating", "image" : [ "https://blog.90degreebenefits.com/hubfs/October2-CustomerService.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.90degreebenefits.com/customer-service-worth-celebrating", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.90degreebenefits.com/hubfs/9DB_Logo_RGB-1.png" }, "name" : "90 Degree Benefits" } } ```